Mar 6 2017

New website for the Parliamentary and Health Service Ombudsman (PHSO) goes live

PHSO

S8080 recently launched the new site for the Parliamentary and Health Service Ombudsman, delivered through the G-Cloud framework.

The redesign and development of the site will help people access PHSO services more easily by structuring the content more clearly through a reworking of their IA. The site also contains an interactive tool that allows users to quickly assess whether they are ready to take their complaint to the Ombudsman. This tool, placed on the homepage helps users understand the complaints process and signposts them to the correct information while helping PHSO filter enquiries that are not quite ready for the complaints procedure.

PHSO iPad Pro

The design had to be sensitive to the user’s emotional state, as at the time they first engage with the service they were likely to be unhappy. By presenting the content clearly and showing them the clear path the complaint process takes, they are immediately helped and given them confidence in the service.

During UX and development, the site has undergone extensive usability and accessibility testing with third party specialist testing agencies. The site was user tested under laboratory conditions and the findings of the usability report assisted the organisation in evolving the experience based on user’s needs and wants. Real-world accessibility testing was undertaken under a variety of conditions so the site and content can be accessed by all.

PHSO mobile website

The website was built with the newly released Drupal 8 content management system. This latest version of Drupal offers many benefits over previous versions including performance improvements, an enhanced administration user experience as well as more control and customisation from a development perspective. In addition to these front-end improvements, using the open-source Drupal 8 CMS also assures a more ‘future-proofed’ website and by extension a greater level of security and performance for both users and their data.

The feedback from the organisation and the site’s users has been overwhelming positive. It’s been a pleasure to work with PHSO, who were highly engaged throughout the UX, creative and development phases. Their enthusiasm and subject expertise helped us understand their objectives and assisted in delivering a site that will make a real difference to its users and the organisation.

Take a look at the new Drupal 8 PHSO website here.

Feb 4 2015

G-Cloud and open source for public sector

CCS logo

We are delighted to let our existing and potential public sector clients that S8080’s complete set of services is available via the new G-Cloud 6 framework, delivered by the Cabinet Office’s Crown Commercial Service.

The Crown Commercial Service (CCS) works with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and improve the quality of service delivery. The CCS goal is to become the “go-to” place for expert commercial and procurement services.

Our G-Cloud services cover specialist public sector open source, Drupal, Umbraco and EPiServer web usability, web design and web development.

 

Working with public sector

We have a long history working with our public sector clients. Before G-Cloud, we spent over 10 years on the COI digital roster working with clients including No.10, Ministry of Justice, Cabinet Office and the Department of Energy and Climate Change.

Open source software like Drupal and Umbraco has become increasingly important for public sector organisations. Open source means the CMS software is free. This frees up budget for user experience, engaging design and robust, secure functionality.

Whatever features you need, chances are there’s already a free extension for it. Coupled with an agile and iterative development process, this is what makes Open Source systems such good value for public sector clients.

 

Our open source G-Cloud services

Open Source Content Management Systems

Open Source Responsive CMS website – mobile optimised

Open Source Website UX, design and development

Drupal for public sector

Umbraco for public sector  

We can also offer the enterprise level CMS, EPiServer, via G-Cloud

EPiServer for public sector

 

Public sector open source and Drupal case studies

If you would like to find out how open source content management systems like Drupal or Umbraco can help your public sector organisation, or would like to see our public sector open source and Drupal case studies, contact us or email info@s8080.com.

Jul 2 2009

Announcing oneplace

We have been itching to tell you about this, but it’s been under wraps.

The Audit Commission will give delegates at this week’s Local Government Association (LGA) conference their first look at the new ‘oneplace’ website we have been working on. To be launched in December this year, Oneplace replaces the working title of Comprehensive Area Assessment (CAA), giving independent information on the performance of local public services throughout England.

“Visitors to the site will be able to access jargon-free, easy-to-read summaries of how local public services are doing in their area and around the country. There will also be links to detailed information from the independent inspectorates behind CAA – the Audit Commission, Ofsted, Care Quality Commission and Her Majesty’s Inspectorates of Constabulary, Prisons and Probation.”